Support
Search for answers or browse below — real humans on standby if you need them.
No results found. Try different words — or .
Quick answers
Install dashboardSMASHBOARD from the Shopify App Store, choose a plan, and understand the permissions it needs.
The four pre-built dashboards dashboardSMASHBOARD creates automatically, and how to create your own.
How to add a card to a dashboard and configure it via the Simple tab or Code tab.
The pre-built card types available for Shopify stores, plus 50+ example goals by category.
Solutions to common dashboardSMASHBOARD errors, data issues, card configuration problems, and connection issues.
How dashboardSMASHBOARD is built and operated from a security standpoint on Shopify — authentication, data access, storage, and compliance.
Sign in with Google, start your free trial, choose a GA4 property, and set your first goals.
The four ready-made dashboards you start with, and how to create, organize and navigate dashboards.
How to add a card from the preset library, edit its goal, visualization and time window, and manage cards.
The card library and the Google Analytics metrics and breakdowns behind each card.
Plans, pricing, the 14-day free trial, upgrading, cancelling, and what happens when a payment fails.
Fixes for the most common problems: missing data, numbers that don't match GA4, sign-in, billing and notifications.
Browse by topic
Can't find what you need? Open a support case and we'll get back to you. If we're offline, leave your email and we'll follow up.
We reply within 1 business day, Mon–Fri (US Central time).